Vjbreathes

The Sino Japanese word Kaizen refers to ‘good change’ or ‘positive change’ in any process or system. It’s used in the world of business to denote “continuous improvement” and also development. However, there are several pundits who believe that Kaizen is more often than not, used to denote all kinds of efforts to improve quality thereby making ‘kaizen’ a broad umbrella of change indicators. Evaluation of course delivery in the higher education landscape is largely a matter of debate and subjective opinion. Though we would like to wish off the disagreements and the deliberations in this aspect, a conscious effort on the part of academicians, administrators and policy makers is called for, with respect to the variables that are many a times taken for granted. Course delivery is often under-evaluated and in some cases, considered as a mere documentation exercise. The customer centricity part is largely missing. In several instances, the course delivery evaluation will only inc...